• IT Help Desk Technician 2

    Job Locations US-NC-Charlotte
    It Department - Nc
    Employment Type
    Regular Full-Time
  • Position Summary

    WESTMED Practice Partners is currently recruiting a Help Desk Technician in our Charlotte Office. The Help Desk Technician 2 will work with user and/or other technicians to resolve more complex technical problems. Provides technical guidance to other Help Desk Technicians. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.

    Essential Job Functions & Responsibilities

    • Oversee the daily performance of computer systems.
    • Answer user inquiries regarding computer software or hardware operation to resolve problems.
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    • Install and perform more complex repairs to hardware, software, or peripheral equipment, following design or installation specifications.
    • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
    • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    • Refer major hardware or software problems or defective products to vendors or technicians for service.
    • Develop training materials and procedures, or train users in the proper use of hardware or software.
    • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
    • Work with administrator to implement or automate procedures with the use of scripts or specific software.

    Required Qualifications

    • Associate degree.
    • A minimum of two years’ experience in PC support.
    • Must be available for mandatory overtime during critical times.
    • Technical expertise on workstation hardware and supported software, local area networks (LANs), network operating systems, network cabling topologies, and industry standards and practices. 




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