WESTMED Practice Partners is currently seeking a Quality Assurance Analyst to join the Charlotte team. The Quality Analyst will be responsible for assessing the quality of the performance of our Call Center and Revenue Cycle Associates who deal with our internal and external customers. The analyst will monitor calls, tasks, and email responses (when needed) to assess demeanor, technical accuracy, customer service performance, and conformity to company policy and procedures. This individual will assist in developing, creating, and implementing quality process and procedures; as well as make recommendations for enhancements to training materials as needed to enhance the overall customer experience. Serves as a resource and role model for the organization’s employees and contributes to the development of quality improvement initiatives.