• Medical Collector- Bilingual

    Job Locations US-NC-Charlotte
    Employment Type
    Regular Full-Time
  • Position Summary

    WESTMED Practice Partners is looking to fill a Bilingual Collector position in our Charlotte office. The in-house collector will be responsible for maintaining self-pay AR within goal and to collect payment on all self pay balances during the AR aging process.  Uncollectable accounts should be identified quickly and placed with an outside 3rd party collection agency for continued, escalated collection efforts.

    Essential Job Functions & Responsibilities

    The incumbent will be responsible for:


    Heavy phone and account processing volumes. The Collection department expectations are team based, production oriented and results driven. Applicant will be confident in negotiating through stressful situations independently with positive outcomes.


    Qualifications, all candidates must have the following:


    • 2 years of first party and/or 3rd party collection experience
    • Knowledge of Centricity Business/CB/ETM software and EMR software preferred
    • Working knowledge of medical terminology
    • Working knowledge with Managed Care reimbursement requirements
    • Excellent customer service skills
    • Ability to work in call center environment
    • Top notch collection and negotiation skills
    • Ability to handle irate callers with excellent de-escalation skills
    • Experience working in a Quality Assurance recorded call environment a plus
    • Spanish speaking required
    • Fast paced, multi-client, in-house collection department uses telephonic platform in Openscape to monitor and report all aspects of phone call traffic handled by the individual collectors.
    • Team based, customer service friendly collection techniques essential
    • Must be versatile in handling all levels of collection accounts

    Required Qualifications

    EXPERIENCE:                  2-3 years minimum Medical Billing experience

    EDUCATION:                      Bachelors Degree or equivalent related experience.





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