• Health Information Management (HIM) Customer Service Associate

    Job Locations US-NC-Charlotte
    Health Informatics (Med Records)
    Employment Type
    Regular Full-Time
  • Position Summary

    WESTMED Practice Partners is currently recruiting for a Health Information Management (HIM) Customer Service Associate. This position will be based in our Charlotte, NC office. The HIM Customer Service Associate will be responsible for answering calls from patients, physicians, insurance companies and law offices requesting medical record and inquires. This position offers competitive pay as well as potential year-end bonus.

    Essential Job Functions & Responsibilities

    • The Health Information Management (HIM) Department’s primary responsibility is to provide easy record access while ensuring privacy, and enhancing the patient experience.
    • The HIM Customer Service Associate is responsible for answering all inbound calls from patients and third party requestors regarding release of protected health information.
    • HIM Customer Service Associate will perform release of information duties in accordance with HIPAA, State, and Federal Law. In addition the HIM Customer Service Associate will be responsible for accepting payments for records and assist callers with locating forms on WESTMED Practice Partner’s website and how to complete forms.
    • The HIM Customer Service Associate will foster working relationships with the Release of Information Associates and other departments to ensure timely resolution related to any issues with daily operations.

    Required Qualifications

    General Qualification Standards/Education Requirements


    • High School Diploma or equivalent required. Associate Degree preferred.
    • Associate Degree in HIM preferred.
    • RHIT credential a plus.



    • Minimum of one year working in a health information management department, large outpatient clinic, or acute care facility required.
    • High Volume Call Center Experience is accepted in lieu of relevant experience.


    Performance Standards for Specialty Knowledge, Skills & Abilities:

    • Experience using basic computer programs and office equipment and good typing skills required.
    • Strong customer service skills, organizational skills, ability to multitask required.
    • Must be able to read, write and understand English.
    • Strong organizational skills, able to multitask and great attention to detail required.
    • Knowledge of release of information procedures and medical terminology preferred.
    • Work independently and as a member of a team.
    • Bilingual Spanish preferred.

    Company Overview

    Here at WESTMED Practice Partners, one of the most successful management service organizations in the United States health care community, we look for individuals who are interested in and seek a challenging, growth-oriented, dynamic and friendly environment. Individuals with a strong work ethic along with a caring personality are who we find to be most successful here, fitting into our not so basic mantra of simply being “Smart" & “Nice". Our organization is constantly looking to bring on like-minded people who have a genuine interest in helping people and possess an intellectual curiosity to try and do things better and more efficiently. We strive to bring out the best in all of our team members and provide individuals with the support they need to achieve their career aspirations.

    WESTMED Practice Partners is a healthcare management services company that has evolved from the success of the WESTMED Medical Group, one of the largest multi-specialty medical groups in the country. In partnership with our clients, the mission of WESTMED Practice Partners is to improve the health of the communities we serve. We seek to grow the quality and efficiency of outpatient healthcare services by the design and management of free-standing, comprehensive medical offices with a focus on primary care. For more information, visit our web site at www.westmedpartners.com

    We provide a modern office environment, state-of-the-art equipment and technology as well as competitive benefits and salary. Our benefits include medical, dental, vision, life insurance, AD&D insurance, short-term and long-term disability, 401k matching, flexible spending plans, and more.





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