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I.T. Help Desk Technician- Level 2

I.T. Help Desk Technician- Level 2

Department 
Information Technology
Job Locations 
US-NY-Purchase
Employment Type 
Regular Full-Time
Position Schedule 
Monday-Friday: 8am-5pm

More information about this job

Position Summary

WESTMED Practice Partners is currently recruiting for a Help Desk Technician - Level 2 position. This role serves as the primary point of contact to users who need assistance with their desktop computer or its related hardware and software. The ideal candidate will be successful in troubleshooting and resolving the most common technical problems either on the telephone or at the user’s location.

 

Essential Job Functions & Responsibilities

  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform more complex repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Work with administrator to implement or automate procedures with the use of scripts or specific software

 

Required Qualifications

  • Associates degree required in IT, Computer Science, or related field (Bachelor's degree strongly preferred)
  • Minimum of 2-5 years' experience in PC support
  • A+ Certification preferred
  • Excellent communication skills
  • Ability to work independently
  • Effective interpersonal skills and relationship-building skills
  • Ability to present ideas in user-friendly language
  • Analytical and problem-solving abilities, with keen attention to detail
  • Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Availability/flexibility to work on rotating weekends

Company Overview

Here at WESTMED Practice Partners, one of the most successful management services organizations in the United States health care community, we look for individuals who are interested in and seek a challenging, growth-oriented, dynamic and friendly environment. Individuals with a strong work ethic along with a caring personality are who we find to be most successful here, fitting into our not so basic mantra of simply being “Smart" & “Nice". Our organization is constantly looking to bring on like-minded people who have a genuine interest in helping people and possess an intellectual curiosity to try and do things better and more efficiently. We strive to bring out the best in all of our team members and provide individuals with the support they need to achieve their career aspirations.

 

WESTMED Practice Partners is a healthcare management services company that has evolved from the success of the Westmed Medical Group, one of the largest multi-specialty medical groups in the country. In partnership with our clients, the mission of WESTMED Practice Partners is to improve the health of the communities we serve. We seek to grow the quality and efficiency of outpatient healthcare services by the design and management of free-standing, comprehensive medical offices with a focus on primary care. For more information, visit our web site at www.westmedpartners.com

 

We provide a modern office environment, state-of-the-art equipment and technology as well as competitive benefits and salary. Our benefits include medical, dental, free copays for employees who see Westmed physicians, discounted vision glasses, life insurance, AD&D insurance, short-term and long-term disability, 401k and profit sharing, flexible spending plans, and more.

 

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