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Assistant Benefits Verification Manager

Assistant Benefits Verification Manager

Eligibility - Nc
Job Locations 
Employment Type 
Regular Full-Time
Position Schedule 

More information about this job

Position Summary

WESTMED Practice Partners is currently recruiting for a Assistant Benefits Verification Manager. This position will be based in our Charlotte, NC location. The successful candidate will plan and manage the daily operation of the Eligibility department and will oversee the processing and completion of high volumes of insurance eligibility verifications for multiple medical specialties while maintaining high standards for exceptional customer service.


We are looking for a dynamic individual with a proven record of effective leadership skills to join our Revenue Cycle Team. This individual will be tasked with staff engagement in building a winning team that focuses on delivering accurate and timely outcomes for our healthcare client. Focus on both employee engagement and providing a “wow” patient experience is key.


We are a growing department that is an integral part of the Revenue Cycle Team. WESTMED Practice Partners is a leading Healthcare Management Service Organization. Remarkable growth and patient satisfaction with our integrated multi-specialty practice have positioned us as the future of Healthcare today.

Essential Job Functions & Responsibilities

The incumbent will be responsible for the following:

  • Plan and supervise the daily operation of Referrals and Pre-certs department.
  • Work with Manager to implement customer-focused service goals and objectives.
  • Provide input regarding ongoing analysis of workflow and processes to leverage emerging software functionality and maximize staff efficiency.
  • Oversee the training and orientation of new staff. Write and deliver staff performance appraisals and disciplinary actions for assigned personnel.
  • Meet and maintain department performance metrics.
  • Identify issue/obstacles to customer service (both internal and external) as they emerge through feedback from sources such as: other internal departments, patients, senior management and reports. Be able to work independently.
  • Support staff with difficult cases that arise on a daily basis. Maintain ongoing and continual feedback with staff members to identify and remove barriers to success and create useful systems based on their input.
  • Conduct daily investigations to validate the insurance eligibility of patients scheduled for upcoming appointments as per current policy and procedures.
  • Assume payroll duties, including completing electronic time sheets, keeping track of time off requests.
  • Assist Sr. Manager of Eligibility Referrals and Pre-certs with different managerial functions. Maintain department checklist up to date.

Required Skills & Abilities:

  • Ability to effectively manage staff, workloads, and workflow processes.
  • Ability to set priorities by understanding organizational goals. Set objectives and identify the actions needed to achieve them.
  • Must possess strong leadership skills and create staff engagement.
  • Ability to effectively organize tasks and arrange resources to accomplish them.
  • Ability to respond positively to changing workflows, processes and workloads.
  • Working knowledge of computer programs and good keyboarding skills.
  • Overall understanding of physician practice organizations and in particular the various Revenue Cycle disciplines including Eligibility, Referrals, Pre-certs, Charge Capture, Accounts Receivable.

Required Qualifications

Required experience:

  • Benefit Verification, Eligibility, Physician Practice Management: 3 years
  • Healthcare: Physician Practices preferred: 3 years
  • Supervisory/ Management: 3 years