WESTMED Practice Partners is currently recruiting for a full-time entry level Technical Customer Support Agent. The schedule for this position is Monday - Friday 8:00 am - 5:00 pm.
The Technical Customer Support Agent provides assistance with first level support to all patients requiring support with My Westmed patient portal and mobile application. Support includes receiving and logging calls, emails and tickets, answering end-user questions, assisting or educating end-users on computer-related functions with-in the portal, trouble-shooting and repairing problems remotely, and escalating as required to second level support or management.
Here at WESTMED Practice Partners, one of the most successful management services organizations in the United States health care community, we look for individuals who are interested in and seek a challenging, growth-oriented, dynamic and friendly environment. Individuals with a strong work ethic along with a caring personality are who we find to be most successful here, fitting into our not so basic mantra of simply being “Smart" & “Nice". Our organization is constantly looking to bring on like-minded people who have a genuine interest in helping people and possess an intellectual curiosity to try and do things better and more efficiently. We strive to bring out the best in all of our team members and provide individuals with the support they need to achieve their career aspirations.
WESTMED Practice Partners is a healthcare management services company that has evolved from the success of the Westmed Medical Group, one of the largest multi-specialty medical groups in the country. In partnership with our clients, the mission of WESTMED Practice Partners is to improve the health of the communities we serve. We seek to grow the quality and efficiency of outpatient healthcare services by the design and management of free-standing, comprehensive medical offices with a focus on primary care. For more information, visit our web site at www.westmedpartners.com
We provide a modern office environment, state-of-the-art equipment and technology as well as competitive benefits and salary. Our benefits include medical, dental, free copays for employees who see Westmed physicians, discounted vision glasses, life insurance, AD&D insurance, short-term and long-term disability, 401k and profit sharing, flexible spending plans, and more.