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BiLingual Patient Services Representative

BiLingual Patient Services Representative

Patient Services - Nc
Job Locations 
Employment Type 
Regular Full-Time
Position Schedule 

More information about this job

Position Summary

WESTMED Practice Partners is currently seeking a BiLingual Patient Services Representative to join the team. The Patient Services Representative will respond to all incoming emails and phone calls received in the billing department from our patients and resolving any outstanding problem or issue that requires resolution.

Essential Job Functions & Responsibilities

  • Utilize all available resources and tools (billing system, medical record system, insurance websites etc.) in responding to patients inquiries.
  • Respond to all phone messages and emails received by patients within the departments standardized time frames.
  • Maintain relationships and open communication with operational and billing staff and utilize resources to understand issues and respond to patient inquiries.
  • Handle disgruntled and dissatisfied patients in a courteous and profession manner.
  • Identify and communicate potential billing issues, front desk issues, etc. as a result of phone calls and emails.
  • Follow escalation procedures as needed.
  • Appropriately document all interactions with patients.
  • Able to work efficiently in a high volume call center/ customer service environment.
  • Post Payments and make necessary adjustments.
  • Works closely with the client relations department regarding patient complaints.

Required Qualifications

  • Bachelor's degree or related experience
  • Medical Billing experience- 1 year
  • Medical Office experience- 1 year

Company Overview

Here at WESTMED Practice Partners, one of the most successful management services organizations in the United States health care community, we look for individuals who are interested in and seek a challenging, growth-oriented, dynamic and friendly environment. Individuals with a strong work ethic along with a caring personality are who we find to be most successful here, fitting into our not so basic mantra of simply being “Smart" & “Nice". Our organization is constantly looking to bring on like-minded people who have a genuine interest in helping people and possess an intellectual curiosity to try and do things better and more efficiently. We strive to bring out the best in all of our team members and provide individuals with the support they need to achieve their career aspirations.