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Site Director

Site Director

Department 
Administration
Job Locations 
US-NY-White Plains
Employment Type 
Regular Full-Time
Position Schedule 
Monday to Friday 8am - 5pm

More information about this job

Position Summary

Westmed Medical Group is currently seeking a full-time Site Director for the White Plains, New York office location.  The Site Director has ultimate business unit accountability for a large medical facility and/or group of smaller office locations.   The Site Director actively promotes a consistently and positive patient experience throughout the patient visit, and has final budgetary accountability for all phases of the business operations within the assigned location.  Position schedule is Monday to Friday 8am to 5pm, with flexibility in hours and availability as required based on business needs.

Essential Job Functions & Responsibilities

  • Serves as the senior most operations leader of the assigned building/location.  Actively manages all staff within the assigned location.  Is responsible for all personnel decisions including but not limited to hiring of top talent, the development of a skilled and motivated workforce, and all areas of employee relations and retention.  Champions employee engagements and takes action to celebrate successes and implement action plans to address problem areas.
  • Provides leadership to Patient Experience Managers in ensuring proper staffing plan and Overtime expense management practices are in place.
  • Provides direction, facilitates and coordinates all internal and external services, departments, and vendors, who support and interface with operations within the assigned building/location.
  • Ensures proper policies and procedures are in place and is able to ‘see-around corners’ to identify potential areas which require added efficiencies.  Is adept at ‘managing-up’ by pro-actively addressing issues and communicating critical areas to the COO before they potentially become a significant issue. 
  • Overall accountability with regards to the annual operational and capital budget process; ensures budgets are aligned with organizational goals and objectives while effectively maintaining  physicians’ practice inventory and par levels.
  • Adheres to all WMG Compliance program policies and procedures.
  • Hires and develops management and staff at all levels and ensures a proper succession plan is in place for key positions. 
  • Serves as a point of escalation to the physician population within the respective building/location.  Engages the physicians appropriately and accordingly in areas related to the management of their respective practice(s).
  • Other duties as assigned by COO or requested by executive leadership.

 

Is emblematic of the highest standards of quality patient care and a patient-centric experience related to the following:

 

  • Monitors clinical staff dashboard progression
  • Pro-actively addresses Press Ganey deficiencies by developing, implementing and monitoring a remedial course of action.
  • Promotes a culture of confidence, integrity, pride and passion in the workplace.
  • Monitors staff plan compliance in a consistent manner  and takes corrective action.
  • Champions and engages staff to adhere to the standards of excellence in the Westmed Front Desk Patient Experience Policy.
  • Ensures team and individual staff meetings are occurring on a timely basis; provides information as appropriate to staff at all levels.

Required Qualifications

  • 5+ Years of Experience, 3 years at a management level required
  • High School Diploma required, Associates/Bachelor’s degree strongly preferred
  • Knowledge of organizational policies, procedures and systems
  • Knowledge of medical office procedures
  • Knowledge of fiscal management systems and techniques
  • Knowledge of Human Resource management practices
  • Knowledge of computer systems and applications
  • Skill in planning, organizing, delegating and supervising
  • Ability to communicate clearly and effectively
  • Demonstrated interpersonal skills necessary to build staff, administrative, physician and community relationships
  • Demonstrated excellent customer service skills

Company Overview

Westmed Medical Group is a large, award-winning multi-specialty medical practice, with headquarters in Purchase, NY. It is staffed by a team of over 500 Physicians and Advanced Practice Providers who are dedicated to providing coordinated, efficient and the highest quality of patient care at its 13 locations in Westchester County, NY and Fairfield County, CT. The practice, known for its one-stop-shopping medical experience for patients, uses state-of-the-art systems and has a national reputation for measured healthcare excellence. Westmed offers 60+ medical specialties and currently has over 1,000 employees.  Our mission is to be your trusted partner in comprehensive, lifelong care.  The foundation for service excellence at Westmed Medical Group starts with the patient experience and focusing on the complete total care of our patients. Westmed is recognized by the National Committee for Quality Assurance as a Level 3 Medical Home, the highest achievable level.  Westmed has been one of 480 Medicare Accountable Care Organizations (ACOs) nationwide since 2012, and was ranked a Fortune® 2017 Best Workplaces in Healthcare and in New York State.

 

Here at Westmed Medical Group, we look for individuals who are interested in and seek a challenging, growth-oriented, dynamic and friendly environment. Individuals with a strong work ethic along with a caring personality are who we find to be most successful here, fitting into our not so basic mantra of simply being “Smart" & “Nice". Our organization is constantly looking to bring on like-minded people who have a genuine interest in helping people and possess an intellectual curiosity to try and do things better and more efficiently. We strive to bring out the best in all of our team members and provide individuals with the support they need to achieve their career aspirations while providing the best quality care to our patients.

 

We provide a modern office environment, state-of-the-art equipment and technology as well as competitive benefits and salary. Our benefits include medical, dental, free copays for employees who see Westmed physicians, discounted vision glasses, life insurance, AD&D insurance, short-term and long-term disability, 401k and profit sharing, flexible spending plans, and more.  Westmed Medical Group has also been GreatRated! as a Great Place to Work, the global authority on high-trust, high-performance workplace cultures.

 

Great Place to Work Badge - Medium

 

 

 

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