WESTMED Practice Partners (WPP) is a healthcare management services company that has evolved from the success of the WESTMED Medical Group, one of the largest multi-specialty medical groups in the country. In partnership with our clients, the mission of WESTMED Practice Partners is to improve the health of the communities we serve. We seek to grow the quality and efficiency of outpatient healthcare services by the design and management of free-standing, comprehensive medical offices with a focus on primary care. For more information, visit our Web site at www.westmedpartners.com
WESTMED Practice Partners is looking to hire entry level leaders to join the Call Center and be apart of an awesome team. We want outgoing, customer focused smart people who are looking to grow into a great leaders on our team. The Call Center Supervisors under the leadership of the Contact Center Managers will be responsible for leading the daily operations of a call center team, facilitating the answering of multiple incoming patient lines, training, report writing, data analysis, monitoring staff to ensure delivery of high quality customer service, daily monitoring of staff productivity and telephone call evaluations. The incumbent will possess supervisory skills to address daily operational functions: the ability to coach and counsel the associates to improve performance. Possesses a clear understanding of WESTMED's organizational goals. Special Conditions: Must be able to work various hours based on business needs. Prior experience in a healthcare call center environment preferred.
We are looking for candidates who will provide solid leadership, clear direction and continuous guidance for the team. Candidates are required to have a proven track record of successful people management, strong organizational skills and the ability to lead by example. This position will be responsible for supervising the established performance targets and strategy within their department. Candidates who demonstrate the WESTMED success profile below will be considered:
Candidates are expected to carry out the following duties and essential job functions: